- Customers can exchange products within 03 days from the date of receiving the product, customers are responsible for any shipping costs incurred when exchanging goods.
- Customers can exchange products of equal or higher value. Customers will be responsible for any costs incurred when exchanging goods.
- If the received goods are defective (broken, damaged, unusable), customers can exchange goods for free.
- The number of times to exchange products is 01 time.
Criteria and costs of product exchange
- The product when exchanged is intact as when first purchased, with full packaging, no dents.
- The time to exchange products is 07 days from the date of receipt.
- We completely waive the return costs if the product has a manufacturer defect.
Return process
- Step 1: Customers call the hotline to notify about the return.
- Step 2: Staff confirms valid return information and proceeds to return
- Step 3: Please carefully pack the returned product and send it to the address provided by the staff.
- Step 4: We receive the returned product and proceed to exchange the product for you free of charge if the product is defective or refund you as requested.